Our client is seeking a dynamic and customer-focused professional to join their team as a Customer Service Lead. In this role, you will oversee their customer service operations, providing exceptional leadership and developing a highly efficient customer service team. This position is ideal for someone who thrives in a fast-paced, digital-first environment and is committed to delivering outstanding customer experiences.
Key Responsibilities
- Team Leadership: Manage and lead a team of customer service representatives and specialists.
- Policy Development: Develop and implement customer service policies and procedures to enhance operational efficiency.
- Customer Satisfaction: Ensure customer satisfaction by providing professional and timely customer support.
- Workflow Management: Maintain an orderly workflow according to priorities and set targets for the team.
- Performance Analysis: Compile and analyze customer service reports to identify areas for improvement and drive performance.
- Client Communication: Communicate effectively with clients, resolving any issues as efficiently as possible.
Minimum Requirements
- Education: Bachelor’s degree in Business Administration, Communications, or a relevant field.
- Experience:
- At least 5 years of experience in customer service.
- A minimum of 2 years in a leadership role, with a proven track record of managing and directing a customer service team.
- Technical Skills: Strong command of CRM software and the MS Office suite.
- Communication Skills: Excellent written and verbal communication skills in English.
Desired Personality Traits
- Leadership: Exceptional leadership and decision-making skills.
- Emotional Intelligence: High emotional intelligence with a passion for service excellence.
- Analytical Thinking: Ability to think analytically and strategically to solve problems and improve processes.
- Interpersonal Skills: Strong interpersonal skills with a knack for resolving customer issues.
- Adaptability: Adaptive and responsive to the dynamics of a fast-paced working environment.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and innovative environment.
- Professional growth and development within the company.
If you are a proactive leader with a passion for customer service and are ready to take on a key role in our client’s team, we would love to hear from you!
Apply now to help continue delivering excellent service in the betting industry.
